Best Help Desk Software 2021 - infobrez

Help Desk Software

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Freshdesk

Online Customer Support & Helpdesk Solution

Freshdesk Features : Alerts / Escalation, Customizable Branding, Email Integration, Interaction Tracking, Multi-Channel Communication, Real-time Chat, Service Level Agreement (SLA) Management, Automated Routing, IT Asset Management, Knowledge Base Management, Network Monitoring, Self Service Portal, Ticket Management

About Freshdesk : Freshdesk is one software that can be genuinely used to delight customers as well as make life easy for the end-users. Its capability of providing Omnichannel support through a single tool enhances employee productivity. Its Robotic Process Automation feature can convert mundane tasks into system driven tasks, thus lessening human intervention. In contrast, the Self-Service options build empowerment in customers by the usage of support bots. Overall Freshdesk is an accurate Gen-next software and

Vendor : Freshworks Inc
Total Employees : 50
Price :
Founded Year : 2000
Free Trail : No
Country : India

Halo Service Desk Features : Halo Service Desk comes with customer relationship management (CRM) functionality, which allows managers to track configuration items, log incidents, and identify issues across the pipeline. Other features include automated escalation rules, notifications, a customizable knowledge base, ticket management, asset management, and more. White-label capabilities enable enterprises to personalize the self-service portal with their own branding using custom colors, themes, and logos. Users can create SLA groups with different timings, priorities, and descriptions to improve response time across service requests. Halo Service Desk allows managers to gain visibility into open tickets, SLA violations, average resolution times, logged tickets, and more via analytics, graphs and charts. Plus, it supports integration with various third-party applications such as Microsoft Office 365 and Outlook, TeamViewer, Slack, RingCentral, Lansweeper, Xero, Jira, and Sage.

About Halo Service Desk : Halo Service Desk is a cloud-based helpdesk solution designed to streamline processes related to workflow management, operations automation, customer & employee engagement, and more. The platform includes a built-in incident management system, which helps businesses handle incidents, service level agreements (SLAs), and communications through a centralized dashboard.

Vendor : Halo Service Desk
Total Employees : 50+
Price : $29.00/Month
Founded Year : 1994
Free Trail : Yes
Country : United Kingdom
Help Desk Software Buyers Guide

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>>>Use Infobrez to help you to find the best Help Desk Software for your need. We've helped thousands of businesses choose the right Help Desk Software. Infobrez has some of the Best Help Desk Software Providers of 2021 that can cater to the needs of your organization.

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